High branch construction and maintenance costs have forced banks to focus on serving customers outside physical branches, so ATMs, mobile banking, online banking, money transfer, mobile payments and agency banking are becoming an increasingly important tool to retain customers.
As a result we see massive investment from Kenya’s banking sector on technology that will help them generate new customers, retain the current ones and provide superior customer service and experience.
The Central Bank’s decision to cap the interest rates on loans to 14% last year, has seen banks find a way to survive through the crisis affecting banks ability lending capabilities. The Banking Amendment Act of 2016 has been the reason behind banks pushing innovation in the way they expedite their digital banking platforms while identifying alternative ways of generating profit. The growing investment in mobile and digital platforms enables improved customer service, helps banks new business leads and an improves the banking experience for middle class and underserved customers.
ACM’s Future Branchless Banking Kenya forum taking place in Nairobi, Kenya provides a platform for banks to further develop their understanding of various complex branchless banking models and is the meeting place for banks and the rest of the value chain to examine the opportunities and challenges in transforming the digital and security banking environment. The forum will be led by interactive presentations and panel discussions will help banking sector experts and solution providers stay one step ahead in the banking revolution while succeeding in an ever-changing technological era.
Future Branchless Banking Kenya will discuss digital strategies for the current mode of operation in the banks, the need to reinstate and replace various technologies, banks moving beyond digital and mobile banking to provide a higher level of customer experience. How banks are mitigating disruptions and managing security risks, staying compliant and working within the guidelines of the regulators. The form makes important consideration to concerns of financial regulators and how they meet their regulatory commitment to supervise digital and branchless banking operators.
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The ACM Interface+ Format
The ACM Interface+ conference format is designed to optimise the valuable and finite time our busy delegations can dedicate to being out of the office while also enhancing their enjoyment of the ACM on-site experience. Specifically tailored to our region of operations here in the Middle East, the Interface+ format maximises networking opportunities, facilitating the building of profitable relationships within the context of a dynamic, efficient and relevant learning environment.
ACM conference days, using the Interface+ format, have an earlier start than conventional agendas and conclude with a late lunch. The conference sessions are regularly punctuated by refreshment and networking breaks to allow for unhurried face-to-face interaction between peers, colleagues and business prospects. The mid-afternoon conclusion of our formal conference agenda allows for government representatives and busy executives to adjourn earlier in the day, having still enjoyed a full and rich programme of content. Post-lunch, ACM will offer additional, optional learning and networking opportunities in the shape of workshops, product demonstrations, technology launches, site visits, pre-arranged 1-2-1 business meetings and hosted receptions.
Interface+ makes timing sense for our delegates and business sense for our sponsors.